EXPLORING THE RELATIONSHIP BETWEEN WORKPLACE HOSTILITY AND EMPLOYEE JOB SATISFACTION

The review examined workplace hostility and employee job satisfaction. Workplace hostility, a pervasive issue plaguing modern organizations, has emerged as a formidable adversary to employee job satisfaction, in this study, two theories was reviewed, Social Exchange Theory, Organizational Support Theory, related to workplace aggression and interpersonal dynamics. The methodology used in this study was systematic literature review synthesizing empirical studies and conceptual frameworks on workplace hostility, its forms and impact on job satisfaction. The findings indicate workplace hostility severely undermines job satisfaction. Employees experiencing hostile behaviors like verbal abuse, ostracism, or discrimination report diminished well-being, increased stress/burnout, and higher turnover intentions. Hostile environments breed fear, disengagement, and erode productivity. The study recommended that company should implement robust policies against harassment/discrimination, provide conflict resolution training, foster open communication and inclusive culture. Prioritize employee psychological safety and well-being. Address power imbalances and promote mutual respect to mitigate workplace hostility's detrimental effects on satisfaction and performance.