compensation management AND workers’ performance in THE NIGERIAN CUSTOMS SERVICE

This study is an evaluation of the effect of compensation management on workers’ performance in the Nigerian Customs Service (NCS). The current trend and issues relating to motivation and reward prompted the interest of this study. The objectives of this study were to examine the significant relationship between compensation management and workers’ attitude to work and to determine the impact of compensation management on workers’ performance. Based on these objectives, data were primarily sourced using a hundred (100) questionnaires randomly distributed to Nigerian Custom Service workers; out of which seventy-one (71) were retrieved and used for the analyses. Responses were analyzed using simple percentage. With the aid of Pearson Correlation Coefficient and chi-square statistical method, formulated hypothesis were tested, the findings showed that: there was significant relationship between compensation management and workers’ attitude to work. Results also revealed that compensation management impacts workers’ performance and good pay package guaranteed employees’ job satisfaction. The study concludes that management of the NCS can introduce compensation plan into their primary or main objectives to motivate employees. There is need for organization to put in place good compensation policies for the benefit of employees and organizational productivity. There is also need for friendly supervision, good income, and relations with fellow employees. The study recommends among others that the management should consider that good compensation/rewards enhance employees’ performance and in order to avert employee’s turnover.