COMMUNICATION STYLES AND EMPLOYEE JOB PERFORMANCE: A REVIEW OF LITERATURE

Communication styles have a big effect on how well employees do their jobs. This study examined the link between different communication styles and job performance. The Social Learning Theory by Albert Bandura was used adopted for this study. The study reviewed past research studies and ideas to understand the complex relationship between communication and what motivates people to be productive at work. The method involves carefully looking at published research papers and analyzing real-world examples. The study examined verbal and non-verbal indicators to understand how assertive, passive, aggressive, and passive-aggressive communication styles impact job performance measures. The findings show how communication dynamics influence organizational success by building collaborative environments and reducing conflicts between people. The results could change how organizations approach and improving job performance. This study calls for a new way of thinking that includes strategies focused on communication in organizations. The study therefore recommended that organizations should provide training on assertive communication skills to all employees. This can include modules on active listening, expressing opinions confidently yet respectfully, and giving/receiving constructive feedback. Keywords: