STRATEGIES FOR EFFECTIVE WORKFORCE DIVERSITY CONFLICTS MANAGEMENT AMONG NON-TEACHING STAFF AT THE UNIVERSITY OF BENIN

STRATEGIES FOR EFFECTIVE WORKFORCE DIVERSITY CONFLICTS MANAGEMENT AMONG NON-TEACHING STAFF AT THE UNIVERSITY OF BENINThe study examined effective workforce diversity conflict management strategies among Non Teaching Staff at the University of Benin. The study focused on the type of workforce diversity conflict among non-teaching staff in the University of Benin, Benin City; the Role of workforce diversity on conflict management among non-teaching staff in the University of Benin, Benin City; and strategies for effective workforce diversity conflicts management for organizational effectiveness. The exploratory and descriptive survey research design was used specifically, and the simple random sampling technique was used. A sample of 284 non-academic staff in the University of Benin, Benin City, was used for the study. The instruments for data collection were the research survey method and validated using Cronbach experimental design and experts in Human Resource Management. The reliability of the instrument was established using the Cronbach method, which yielded a co-efficient index as a pretest of 0.791. Data were collected by administering 284 copies of the questionnaire. The data obtained were analyzed using mean, standard deviation, and multiple regression. The tested hypotheses showed a significant relationship between the strategies for effective workforce diversity and conflict management for organizational effectiveness among non-teaching staff at the University of Benin, Benin City. It was concluded from the study that workforce diversity has played a significant role in conflict management among non-teaching staff at the University of Benin. The study contributed to knowledge by exposing that workforce diversity has a noticeable influence on conflict management among non-teaching staff at the University of Benin, Benin City, Edo State. The study recommends a regular orientation program to continually educate and remind employees of the importance of promoting diversity and inclusion within the organization. Keywords: Conflicts, Diversity, Strategies, Conflict Management, Organizational Effectiveness, Workforce Diversity.